Terms of Service

1. Agreement and who we are

These Terms of Service (“Terms”) are an agreement between you and Platinum Bluejay Logistics LLC, a Texas limited liability company, which operates the Tailored Touch Ads website and services (“Tailored Touch Ads,” “we,” “us,” or “our”).

By using https://tailoredtouchads.com/, booking a call, emailing us, or purchasing or starting our services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site or the services.

If you use the site or the services on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

2. Our services

Depending on what you request and we accept, our services may include:

• A free ad review: a 15-minute call, or three sample ads built from your reviews, with no obligation to buy.
• Facebook and Instagram (Meta) ad management: setup through partner access, targeting for your service area, ad creative built from your photos and reviews, lead forms and tracking, weekly tuning, and a monthly report with a phone check-in.
• A 60-day pilot or ongoing monthly management, as described in section 4.
• Quick Answer, an upcoming, optional AI guide for a landing page, as described in sections 4.2 and 9. Quick Answer is not launched and is not yet provided to clients.
• If you need a landing page, landing-page help may be arranged through a partner studio on request. We focus on ads and are not the website builder. We do not name a studio here, and no active arrangement is guaranteed.

We currently serve local businesses in the Dallas–Fort Worth area and work by phone and email. We may decline or end work that we cannot support in good faith.

We do not currently offer Google or TikTok ad management as a core service. Work beyond the public offerings would need a separate written agreement.

3. Free ad review

The free ad review is complimentary and creates no obligation to purchase services. Sample ads are illustrative samples prepared for you. They are not a live campaign, a guarantee of performance, or permission for us to publish your materials. You may keep the samples. We will not publish them, or treat them as a public case study or testimonial, without your permission.

4. Fees, trials, and payment

All dollar amounts are in U.S. dollars and are our management or product fees unless stated otherwise.

4.1 Ad management

• 60-day pilot: $300–$500 total for 60 days, priced by scope, open to our first two Dallas–Fort Worth clients. The pilot is a fixed 60-day engagement, not a month-to-month plan.
• Ongoing management: $700 per month, month to month. You may cancel at any time, subject to section 5.
• Ad spend is not included. You set the budget, may change it at any time, and pay Meta directly with your own card in your own account. There is no fixed minimum ad spend. Many local businesses start with a few hundred to about $1,000 a month in ad spend; that is a description of a common starting range, not a requirement or a promise of results.

4.2 Quick Answer (upcoming, optional)

Quick Answer is an upcoming, optional add-on and is not yet provided to clients. The following are the advertised fees and trial terms that would apply if and when the service is offered:

• Quick Answer: $199 per month (a text guide on your site).
• Quick Answer + Text-back: $299 per month.
• Quick Answer + Voice: $449 per month, which includes 200 voice minutes per month. Additional voice minutes are billed at $0.25 per minute.
• Setup is included for our ad-management clients. Otherwise, setup is a one-time $299 fee.
• Trial: 21 days free, with no credit card required and no auto-billing when the trial ends. If you want to continue, you say yes and we begin billing the then-current monthly fee. If not, we switch it off.
• Ad-management clients in a 60-day pilot may use Quick Answer free during that 60-day pilot (that complimentary period is the trial for those clients). After the pilot, the then-current monthly Quick Answer fee applies if you choose to continue.
• After any trial or complimentary pilot period, Quick Answer would be month to month and may be canceled at any time, subject to section 5.
• If you cancel Quick Answer, the knowledge base export is yours to keep.
• Phone-line and texting costs (for example a business number or carrier registration fees) would be passed through at cost and agreed with you before setup. They are not included in the monthly Quick Answer fee.

These advertised terms, and any additional product terms, will be confirmed when Quick Answer launches.

4.3 Payment

This website has no checkout. We send invoices through Xero. Payments are processed by Stripe. We may email you an invoice, or bill a payment method you have authorized, through those systems.

• You may pay by credit or debit card or by ACH bank transfer. We may add other methods later. We will show the available methods on the invoice or billing page.
• The 60-day pilot fee and any Quick Answer setup fee are due in full before that work starts.
• Ongoing monthly ad management and paid Quick Answer plans are billed in advance for each monthly period, on or about the same date each month. Additional voice minutes and agreed pass-through phone or texting costs are billed in arrears, on the next invoice or on a separate invoice, at the rates in section 4.2.
• Payment is due on the due date shown on the invoice. For automatic charges, payment is due on the billing date.
• If a payment fails or an invoice is unpaid, we may retry the charge and will try to notify you. If payment is still unpaid 7 days after the due date, we may pause services — including campaign management and Quick Answer — until the balance is cleared. We do not currently charge a separate late fee.
• You authorize us to charge the payment method on file for fees as they come due, until you cancel as provided in section 5 or the payment method is removed. This authorization applies after you have agreed to a paid plan. It does not apply to the Quick Answer trial, which requires no card and does not auto-bill, as described in sections 4.2 and 4.4.
• Ad spend charged by Meta is your responsibility and is paid to Meta, not to us. We never collect your ad spend.

4.4 Refunds

This section is about our management and product fees. It is not a guarantee of advertising results.

60-day pilot. The pilot fee is prepaid. If you cancel in writing before we have started work, or within 48 hours of payment if work has not yet started (whichever comes first), we will refund the pilot fee in full. “Started work” means we have begun strategy, account setup, partner-access configuration, or campaign build — not merely that we have sent an invoice. Once work has started, the prepaid pilot fee is not refundable if you end the pilot early. If we end the pilot early for a reason other than your breach or non-payment, we will refund the unused days pro-rata.

Monthly ad management and paid Quick Answer. These fees are billed in advance and are not prorated. If you cancel mid-cycle, you keep the service until the end of the period you already paid for, and that period is not refunded. We do not refund unused days, unused included voice minutes, or periods in which you paused your own ad spend or did not use the service.

Quick Answer trial and setup. The 21-day Quick Answer trial requires no card and does not auto-bill. If you do not tell us you want to continue, we switch it off and you owe nothing for the trial. The $299 setup fee, when it applies, is refundable if you cancel in writing before setup work has begun, and is not refundable once setup has begun (including install, knowledge-base work, or number or messaging setup). Complimentary Quick Answer during a 60-day pilot is free; it ends when the pilot ends, and no Quick Answer fee is charged for that complimentary period.

Pass-through costs. Agreed phone-line and texting costs are billed at cost. Once we have incurred them with the vendor, they are not refundable by us, except that we will refund a prepaid unused pass-through amount if we end the service for a reason other than your breach or non-payment.

Ad spend. Ad spend is never refunded by us. You pay Meta directly, in your own account, with your own payment method. Any credit, adjustment, or unused balance in that account is between you and Meta.

When we will refund or credit. We will refund or credit you if we charged you twice or charged the wrong amount; if we invoiced you for a service you never received; or if we end an engagement for a reason other than your breach or non-payment, for any prepaid fees for work not yet performed. If our own error causes ad spend above a budget you approved, we will make the difference right as a payment or credit from us. We do not refund fees because campaigns or Quick Answer produced fewer leads, sales, or results than you hoped.

How refunds are paid. Email a request to hello@tailoredtouchads.com. Approved refunds are returned to the original payment method where possible, usually within 7–10 business days after we approve them, plus the time your bank or payment processor takes to post the credit. Except where the refund is due to our billing error, original processing fees charged by the payment processor are not returned.

Nothing in this section limits any right that cannot be waived under applicable law.

5. Cancellation and ending services

• Monthly ad management and paid Quick Answer plans may be canceled at any time. There is no cancellation fee and no long-term contract. To cancel, email hello@tailoredtouchads.com from the address on your account, include your business name, and say clearly that you are canceling. A verbal request, a voicemail, or a message on social media is not written notice. Please give us at least 7 days’ written notice before your next billing date. Cancellation takes effect at the end of the then-current paid period, and you keep the service until then. If we receive notice fewer than 7 days before the next billing date, that next period may still be charged, it is not refunded, and cancellation takes effect at the end of it.
• The 60-day pilot is a fixed 60-day engagement. You may cancel it as described in section 4.4. Unless we end it early and refund unused days under that section, the engagement runs for the full 60 days.
• If you cancel Quick Answer, the knowledge base export is yours to keep.
• You may remove our Meta partner access at any time. Doing so may prevent us from continuing ad management. When the engagement ends, we will stop using partner access for ongoing work and will withdraw our access and hand over files we owe you within a reasonable time, usually 7 business days. You remain responsible for your Meta account, including turning off or reassigning campaigns and payment methods in that account. After offboarding, we keep client marketing data, reports, and creative for up to 1 year. We keep billing and tax records as long as the law requires, generally at least 3 years under IRS rules.
• We may suspend or end services if you materially breach these Terms, if required fees are unpaid, if continuing would violate law or a platform’s rules, or if we reasonably determine the work is not a fit. We will try to give notice except where immediate action is required. If we end services for a reason other than your breach or non-payment, prepaid fees for work not yet performed are handled as described in section 4.4.

6. Your approvals and responsibilities

You agree to:

• Provide accurate business information and promptly review creative, targeting, and budgets we send you.
• Approve ads before they go live, or tell us clearly if we may proceed under an agreed rule. If we later refer you to a partner for a landing page, you would also review that work before it goes live.
• Grant and maintain Meta partner access (not passwords) as needed, and keep your Meta account, payment method, and Business Manager in good standing.
• Have the rights, permissions, and factual basis for all photos, logos, reviews, claims, prices, and other materials you provide or authorize. Reviews used in ads must be real. We will not invent reviews, names, or before-and-after results.
• Comply with Meta’s advertising policies and with applicable law, including advertising and privacy rules and, if texts or calls are used, consent rules for those messages.
• Be responsible for your ad spend, your customer relationships, and how you follow up on leads.

Client responsibilities specific to a live Quick Answer product (for example, the accuracy of a knowledge base and any required notices or texting consent) will be added here when that service launches.

A timeline sometimes mentioned in the on-site demo (“setup usually takes about a week”) is an estimate only. It is not a deadline or a guarantee.

7. Meta access and platform rules

We never need your Facebook or Instagram password. You add us as a partner in your Meta Business account. You own the account, the Page, and the ad account.

Meta may change its tools, policies, pricing, or availability. We are not responsible for Meta’s platform, outages, policy enforcement, rejected ads, or account actions, though we will try to help you address issues that come up in the ordinary course of management.

8. Your content and our work product

You retain ownership of your logos, photos, trademarks, reviews (subject to the reviewer’s and any platform’s rights), and other materials you provide (“Your Content”). You grant us a non-exclusive license to use, reproduce, adapt, and display Your Content as needed to perform the services, including to build sample ads for you and live ads in your account, and to include necessary references in reports.

We will not use Your Content in our public marketing, website, or case studies without your permission.

We retain ownership of our pre-existing methods, templates, processes, and tools, including (when launched) Quick Answer as a product — the software, prompts, and configuration that are not unique to a client’s knowledge base. You own the ads that run in your account.

Ownership of a client knowledge base and its export will be confirmed when Quick Answer launches; the advertised term is that the knowledge base export is yours to keep.

If you send us ideas or feedback, we may use them without obligation to you, provided we do not publish Your Content as a testimonial or case study without permission.

9. Quick Answer (upcoming, optional)

Quick Answer is an upcoming, optional add-on described on the website: an AI guide for a landing page, with optional text-back and voice tiers. It is not launched, and we have no Quick Answer clients. We do not process client or visitor data through a live Quick Answer product today.

The “Need a quick answer?” panel on tailoredtouchads.com is a scripted demonstration only. It is not a live install, and nothing you type there is saved.

The advertised fees and trial terms in section 4.2 would apply if and when you later purchase Quick Answer. We do not guarantee that Quick Answer will produce any number of leads.

Additional product terms — including how visitor information would be handled, text-back and voice features, and each party’s responsibilities — will be added before Quick Answer is offered to clients.

10. No guarantee of results

We do not guarantee results. We do not promise a number of leads, a cost per lead, a return on ad spend, a ranking, or any particular business outcome. Advertising, and any later AI-guide add-on, depend on many factors we do not control, including your offer, budget, reviews, sales follow-up, competition, and platform changes.

We will show you what we can about benchmarks, track your real cost per lead, and tell you plainly if we do not think ads are worth it for your business. Any examples, estimates, or sample ads are illustrative only.

11. Website use

You may use the public website for lawful, ordinary inquiry about our services. You may not misuse the site — for example, by attempting to disrupt it, scraping it in a way that burdens the service, or submitting automated spam.

The website and its content (other than Your Content) are owned by us or our licensors. Facebook and Instagram are trademarks of Meta. We are an independent business and are not affiliated with, endorsed by, or sponsored by Meta.

12. Confidentiality

Each of us agrees to keep the other’s non-public business information confidential and to use it only to perform or receive the services, except for information that is or becomes public through no fault of the receiving party, that the receiving party already knew, that is independently developed, or that must be disclosed by law. Your Content and ad-account data are treated as your confidential information, subject to the license in section 8 and to what you ask us to publish in ads.

13. Disclaimers

THE SITE AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE, OR THAT ADS OR, IF AND WHEN LAUNCHED, QUICK ANSWER WILL MEET ANY PARTICULAR PERFORMANCE LEVEL.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS. IN THOSE CASES, THIS DISCLAIMER APPLIES TO THE FULLEST EXTENT PERMITTED.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLATINUM BLUEJAY LOGISTICS LLC, WHICH OPERATES THE TAILORED TOUCH ADS WEBSITE AND SERVICES, AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS, WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOST BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SITE OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE CLAIM AROSE (OR, IF YOU HAVE ONLY RECEIVED A FREE AD REVIEW OR A FREE TRIAL AND HAVE PAID US NOTHING FOR THOSE SERVICES, ONE HUNDRED U.S. DOLLARS). THIS LIMIT DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER TEXAS LAW, INCLUDING LIABILITY FOR OUR OWN GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH A LIMITATION IS PROHIBITED.

Ad spend you pay to Meta is not paid to us and is not counted as our fee for this calculation. Except as described in section 4.4 if our own error causes ad spend above a budget you approved, we are not liable for Meta charges, rejected ads, or platform decisions.

15. Indemnity

You agree to indemnify and hold harmless Platinum Bluejay Logistics LLC, which operates the Tailored Touch Ads website and services, and its owners, employees, and contractors, from claims, damages, losses, and reasonable attorneys’ fees arising out of Your Content, your ads or advertising claims, your use of leads, your failure to obtain a required consent (including for texts or calls), your violation of law or of Meta’s or another platform’s rules, or your breach of these Terms, except to the extent caused by our willful misconduct.

16. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules.

You and we agree to try to resolve disputes informally by emailing hello@tailoredtouchads.com first. If we cannot resolve a dispute informally, the state or federal courts located in Dallas County, Texas, will have exclusive jurisdiction, and you and we consent to venue in those courts. Either of us may instead bring an eligible claim in small-claims or justice court in Dallas County, Texas. Nothing in these Terms limits either party’s right to seek urgent injunctive relief to protect intellectual property or confidential information.

17. Changes

We may update these Terms by posting a revised version on the website and updating the effective date. For material changes that affect an active paid engagement, we will also try to notify you by email. If you do not agree, you should stop using the site and cancel the affected services as provided in section 5. Your continued use after the effective date of a change, or continued paid engagement after notice of a material change, constitutes acceptance, except where the law requires a different process.

18. Miscellaneous

If a provision of these Terms is found unenforceable, the rest remains in effect. We may assign these Terms in connection with a sale or reorganization of the business; you may not assign them without our written consent. These Terms, together with any written scope or fee confirmation we both agree to and the Privacy Policy (as to information practices), are the entire agreement between you and us about the site and the services, and they supersede prior discussions on the same subject. A failure to enforce a provision is not a waiver. These Terms do not create a partnership, joint venture, or employment relationship, and they do not confer rights on third parties except as expressly stated.

19. Contact

Platinum Bluejay Logistics LLC (operating the Tailored Touch Ads website and services) 3723 Greenville Ave, STE 52838 Dallas, TX 75206 hello@tailoredtouchads.com (817) 552-4678